we want you as a client for life!
Peggy Claytor
I had a notice of cancellation of a long -term client come across my desk. I thought something must be wrong. So, out of concern for them, I decided I would call to make sure they were okay. My client advised me they decided to try another carrier, not because of me or the agency, but because of the rates and his friend told him this other carrier was less expensive. They didn’t call me because they felt bad about leaving the agency. They informed me the premium for this new carrier was a few hundred dollars less. Of course, I asked,” Are you sure you have the same coverage and deductible?” They replied,” Yes, I told the agent the coverage we had, and they matched it. I told my client I would be happy to look over the new policy to compare it with the policy he had. They did not think it was necessary.
A few months later, I received a call. My former client had a claim. That is when they found out the policy and deductible were not the same! They did not get “the deal” they thought they were getting when switching.
So, to sum this up, if you have an issue with your policy and are thinking of shopping carriers, call your agent first! We, Springer Insurance, will always be happy to discuss your policy, offer suggestions, or if need be, shop your coverage with one of our other carriers. We just don’t want you as a client, we want you as a client for life!
Peggy has been the Branch Manager in our Keysville location since 2001. She has lived in the area most of her life and has watched it grow. She is an expert in insurance exposures for South Side Virginia including Auto, Home, Farm, Mobile home, and Life. Peggy is very knowledgeable and dedicated to providing the best coverage and service to our clients.
In her spare time she enjoys camping, going to baseball games, socializing with friends and family, as well as spending time with her grandchildren. She also loves volunteering in the community whereas she is an active member of The Barksdale Cancer Foundation.
